idxplay Casino & Sportsbook Data Care

This page describes what we collect when you use idxplay and how we keep that data protected. We take your privacy seriously and handle your information according to applicable data protection laws in supported jurisdictions.

When you open an account on idxplay, deposit funds, or place bets, we collect personal information necessary to verify your identity, process your transactions, and comply with anti-money-laundering regulations. We also collect technical data about how you use our platform — your device type, browser, IP address, and game activity — to improve our service and detect fraud.

Our commitment is to be transparent about what we collect, how we use it, and who has access to it. This policy explains your rights and how you can contact us if you have questions about your data.

What We Collect on idxplay

Personal identification data

We collect your full name, date of birth, email address, and phone number when you register an account on idxplay. We also collect your residential address and government-issued ID number (passport, national ID, or driver's license) during account verification. This information is required to comply with know-your-customer (KYC) regulations and to prevent fraud and money laundering.

Payment and transaction data

When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet), we record the payment method, transaction amount, timestamp, and status. We retain this data to process withdrawals, reconcile accounts, and comply with financial reporting requirements. We do not store your full payment card or e-wallet credentials — payment processors handle that information separately.

Gaming and betting activity

We record every bet you place, game you play, and result you receive on idxplay. This includes football matches, live-dealer tables, slot games, and esports markets. We use this data to settle bets accurately, detect unusual patterns that may indicate fraud or problem gambling, and improve our game offerings. Your betting history is linked to your account and is not shared with other users.

Communication data

When you contact our support team, we record your messages, attachments, and our responses. We use this data to resolve your issues, improve our support process, and train our team. We may also send you promotional emails or account notifications — you can opt out of marketing emails at any time through your account settings.

How We Use and Protect Your Data

Our data use practices

We use your personal data to verify your identity, process deposits and withdrawals, settle bets, and comply with legal obligations. We also use your data to detect fraud, prevent account abuse, and improve our platform's security. We do not sell your personal data to third parties. We may share your data with payment processors, identity verification services, and legal authorities when required by law.

Data security on idxplay

We encrypt your data in transit using industry-standard SSL/TLS protocols. Your account password is hashed and stored securely — we do not store your password in plain text. We restrict access to your data to authorized idxplay staff and service providers who need it to perform their duties. We conduct regular security audits and maintain backup systems to protect against data loss.

Our servers may be located outside your jurisdiction. By using idxplay, you consent to your data being transferred to and processed in countries where we operate. We apply the same data protection standards regardless of server location.

Third-party processors

We work with payment processors, identity verification providers, and cloud hosting services to operate idxplay. These third parties have access to your data only to the extent necessary to provide their services. We require all third parties to maintain confidentiality and comply with applicable data protection laws. We are responsible for their handling of your data.

Cookies and tracking

We use cookies to maintain your login session, remember your preferences, and track your activity on idxplay. Essential cookies are necessary for the platform to function. Analytics cookies help us understand how users interact with our site. You can disable non-essential cookies through your browser settings, but this may affect your experience on idxplay.

Data retention

We retain your personal data for as long as your account is active and for a period after closure to comply with legal and financial reporting requirements. Transaction records are retained for at least five years. Betting history is retained indefinitely to settle disputes and comply with gaming regulations. You can request deletion of your data subject to these legal obligations.

Children and minors

We do not knowingly collect data from individuals under the legal age in their jurisdiction. If we discover that a minor has opened an account on idxplay, we will close the account and delete their data. Parents or guardians who believe a minor has registered should contact our support team immediately.

Changes to this policy

We may update this privacy policy from time to time. We will notify you of material changes by email or by posting a notice on idxplay. Your continued use of our platform after changes take effect constitutes your acceptance of the updated policy.

Contact us about your data

If you have questions about how we handle your data, want to exercise your rights, or believe we have mishandled your information, contact our support team through the contact page on idxplay. We respond in English and aim to address data requests within standard processing windows. You may also file a complaint with the data protection authority in your jurisdiction if you believe we have violated applicable data protection laws.

We operate idxplay in compliance with applicable data protection regulations in supported jurisdictions. Our services are available only where local law permits. If you access idxplay from a jurisdiction where our services are not permitted, we may suspend or close your account and delete your data.